Happy Trails Guarantee

We want you to be completely satisfied with your purchase. Please review our straightforward policy below.

Our Policy

We offer replacements or refunds for eligible items within 30 days of purchase. Please note that we do not offer exchanges - only replacements for incorrect/damaged items or full refunds.

Important: Coffee products cannot be returned due to health and safety regulations. All coffee sales are final.

Replacement & Refund Conditions

To be eligible for a replacement or refund, items must meet the following conditions:

  • Requests to replace/refund must be made within 30 days of purchase
  • Item received was not what you ordered. Or, you did not receive the item at all.
  • Proof of purchase (receipt or order number) required

How to Request a Replacement/Refund

Follow these simple steps to return your item:

  • 1 Contact our customer service team to initiate the replacement/refund
  • 2 Receive confirmation that your order meets the replacement/refund criteria
  • 3 Receive refund or replacement within 5-10 business days

Need Help?

Have questions about orders? Our customer service team is here to help.

smile@redeemarecoffee.com

Straight from the Horse's Mouth

How long does it take to get a replacement?

Question answer

Can I Replace or Get a Refund For An Item That I Do Not Like?

Question answer